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A whole new level of miserable

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In January 2014 the Beleben blog gave its impressions of the Department for Transport-specified Class 700 rolling stock for Thameslink, based on pictures of the mock-up. These included observations about the design of the seats.

beleben-blogpost-2014-01-29-siemens-class-700-seats

Four years on, the Class 700 trains are in widespread use, and the shortcomings of their design have reached the national media.

Daily Telegraph story about train seats, 18 Feb 2018

18 February 2018

On 20 February 2018, the Metro newspaper’s talk page was replete with comments about train seats. The situation was perhaps best summed up by ‘Tony’ from Haywards Heath, who wrote, “Commuting is never a joy but these trains take it to a whole new level of miserable.”

Perhaps anxious of Boris achieving a monopoly on buffoon quotes, on 28 February transport minister Jo Johnson MP opined that (uncomfortable) seats ‘normally become more comfortable over time, through use’.

Rail magazine, Jo Johnson MP: 'train seats normally become more comfortable over time, through use', 06 Mar 2018

As regular readers of the Beleben blog may be aware, these kind of user experience problems should have been addressed at a very early stage. It is fair to say that user experience, and aesthetic design, are not puntos fuertes of the GB public transport sector.

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Written by beleben

March 8, 2018 at 10:01 am

Posted in Politics, Railways

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